Need help with Cuelight? You have three paths, depending on what you're running into:
1. Ask the AI in your workspace
If you're signed in and your plan includes it, the fastest help is the AI assistant in your workspace's sidebar: Cuelight AI for talent buyers and venues, Tour AI for tour managers, Agent AI for agencies and Manager AI for artist managers. Each one knows your own shows, pulls up the right offer, advance or deal, and drafts the next step for you to review; it never sends anything without you. Best for: "what did we book at this room last time," "which advances on this run still have blanks," "draft a reply to this offer."
2. Email support
For account issues, billing questions, data problems, or anything the assistant can't answer, email support@cuelight.com. Helpful things to include:
- The email address tied to your account.
- What you were trying to do and what happened instead.
- A link or screenshot if the issue is in a specific show / offer / venue so we can jump straight to it.
- The browser + OS if it's a UI bug.
We aim to acknowledge every support email within one business day and resolve non-urgent issues within five. Anything that's blocking a show (money stuck somewhere, an offer that won't send, a settlement that won't file, an advance or day sheet a tour manager can't save, a contract or invoice an agency can't send), tell us in the subject line and we'll prioritize.
3. Security issues
If you've found a vulnerability or believe an account has been compromised, please use the dedicated channel on the security page rather than the general support address. That routes to the right responder and keeps disclosure orderly.
Status + outages
We don't yet publish a dedicated status page. If Cuelight appears to be down or degraded, email support@cuelight.com with what you're seeing, and we'll respond with the current picture and an ETA on the fix.
For sales, partnerships, or other inquiries, see the main site footer.